MOVV

Terms & Conditions of Use for Car Rental Arrangement Services with Driver (South Korea only)

Article 1 (Purpose)

(hereinafter referred to as the "Company"), a provider of car rental services including drivers, and customers using car rental services including drivers, for the purpose of stipulating contractual rights, obligations, and responsibilities.

Article 2 (definitions of terms)

1. As used in these Terms, the following terms have the following definitions
- ① User : A customer who agrees to these Terms and Conditions and uses the Car Rental Service, including the driver, including both members and non-members.
- ② Member : means a customer who has completed membership by providing personal information to the Company to use the movv Service.
- ③ Non-member: This refers to customers who use the service without registering.
- ④ Supplier: means a business that provides car rental services including drivers to users, and the status of suppliers is managed separately.
- ⑤ movv Platform: means the application and all web pages provided by the Company for members to use the movv Service through PCs, mobile phones, etc.
- ⑥ Service: means a car rental service, including driver, provided by the Supplier to the User after the User compares and reserves the desired vehicle through the movv Platform.
2. The definitions of terms used in these Terms shall be as set forth in these Terms, the Service Usage Procedure, and applicable laws and regulations.

Article 3 (Effect of and Changes to the Terms of Use)

1. These Terms are binding on users and providers of the Services.
2. These Terms shall be effective upon posting on the movv Platform, and upon the User's completion of the Membership Agreement by agreeing to the Terms of Service and these Terms, or upon the User's completion of payment after applying for use.
3. The Company may change these Terms and Conditions if necessary, and if the Company changes the Terms and Conditions, the Company shall notify the reason for the change of the Terms and Conditions in the manner of Article 13, Paragraph 2 of these Terms and Conditions at least 15 days before the date of application and omit the user's consent procedure. However, in the case of a change in the terms and conditions that is unfavorable to the user or the supplier, the user or the supplier shall be notified electronically by e-mail, SMS, etc. 30 days before the date of application.

Article 4 (Application outside the Terms of Use)

For matters not specified in these Terms and Conditions, the Passenger Car Hire Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter referred to as the 'Information and Communications Network Act'), the Personal Information Protection Act, the Act on Protection and Use of Location Information (hereinafter referred to as the 'Location Information Act'), the Telecommunications Basic Act, the Telecommunications Business Act, and other relevant laws and regulations, as well as the Privacy Policy and the service operation guidelines established by the Company.

Article 5 (Terms of Use and Notices)

1. The Service Use Agreement is concluded by the User agreeing to these Terms and Conditions, registering and filling in the information required for reservation through the movv Platform or the Company's customer center, applying for use, and paying the service fee.
2. By accepting these terms and conditions and registering a vehicle, the Supplier enters into a contract for the use of the Services.
3. The Company may require mobile device identification information and identity verification authentication procedures (hereinafter referred to as 'identity verification procedures') to verify the authenticity of users and suppliers when they wish to use the Service, and users and suppliers shall perform such authentication and use the Service.
4. The Company shall not be liable for any disadvantages or other damages arising therefrom if another person performs the authentication procedure in the user's name due to the egligence of the user and the supplier, or if the user or the supplier performs the authentication by stealing the name of another person.
5. Users and suppliers shall immediately update their registration information if any changes occur. If the registration information provided by users and suppliers and the updated registration information are inaccurate, the Company may restrict or suspend the use of the Service.
6. The User and the Supplier shall provide complete information consistent with the current facts (hereinafter referred to as "Registration Information").
7. If you rent a car, including the driver, in South Korea, you and the supplier agree that the "You must comply with Article 34 of the Passenger Vehicle Transportation Business Act.
8. The user must confirm the vehicle type, usage fee, driver information, etc. and pay the usage fee after applying for the service, and if the usage fee is paid, a "Car Rental Contract with Driver" will be concluded between the user and the supplier.
9. The Supplier shall provide a vehicle that has been proven to be stable on the road, and when renting a vehicle with a driver in Korea, the Supplier shall assign a driver in compliance with Article 34 of the Passenger Vehicle Transportation Business Act. The Supplier shall bear all civil and criminal liability arising from the failure to fulfill this obligation.
10. When providing a vehicle to a user, the supplier shall provide a vehicle with liability insurance and comprehensive automobile insurance in accordance with the Automobile Damage Compensation Guarantee Act, and the user shall become an acceptable insured under the automobile insurance policy and may receive compensation as follows.
- ① Interpersonal compensation limit : unlimited
- ② Property and casualty limits : Apply the limits insured by the provider.
11. In the event of an accident, the Company will request your personal information (name, date of birth, phone number) and forward this information to the provider so that the insurance company can process the accident and compensate for damages.
12. In the event of an accident while using a vehicle, the company, supplier, driver, and user shall endeavor to resolve the accident, and if they cause damage to the other party due to negligence in cooperation, they shall be liable to compensate for the damage according to their own reasons.
13. If the personal information provided by the user when applying to use the service is found to be false, the user will not be able to receive accident processing or damages from the insurance company.
14. The Supplier shall bear all civil and criminal damages for all damages (airfare, accommodation, business failure, termination of contract, etc.) incurred by the User in addition to the vehicle accident in the event of a vehicle accident caused by its own fault. The Company shall not bear any civil or criminal penalties or damages in any case.

Article 6 (Content of the Services)

1. The Company provides the following services to mediate between users and suppliers.
- ① Provide intermediary services that allow users to enter into service contracts with providers.
- ② Providing services based on the user's current location or the origin and destination information set by the user.
- ③ Provision of information and other related services that manage the availability of the vehicle at the time specified by the user.
2. The Company may provide other additional services in addition to the above services.

Article 7 (Commencement of Use of the Service)

1. We will start the service when you complete the payment. However, for some services, the service will start from the specified date.
2. If the service cannot be started due to business or technical failure of the company, it will be announced on the movv Platform or notified to the user or supplier.

Article 8 (Service Hours)

1. The service is available 24 hours a day. However, the Service may be suspended for technical reasons or due to the Company's business operation status. In such cases, the Company will notify you in advance or afterward.
2. The Company may divide the Service into scopes and set separate hours of availability for each scope, in which case the Company will announce the contents through the movv Platform.

Article 9 (modification and discontinuance of services)

1. The Company may limit or suspend all or part of the Service in any of the following cases.
- ① Unavoidable due to construction, such as maintenance of service facilities
- ② User or Supplier violates any provision of these Terms.
- ③ If there is an interruption in the normal use of the service due to a power outage, failure of various facilities, or excessive site usage capacity.
- ④ If the company is unable to maintain the service due to various circumstances, such as termination of the contract with the supplier.
- ⑤ In case of other force majeure reasons such as natural disasters, national emergencies, etc.
2. In the case of service interruption under Paragraph 1, the Company shall notify the User and the Supplier in the manner specified in Article 13 of these Terms. However, in the case of service interruption due to reasons beyond the control of the Company (This shall not apply in the event that prior notice is not possible due to disk failure, system crash, etc. without the intention or negligence of the Company.
3. The Company shall not be liable for any problems arising from the modification or discontinuation of this service unless the Company has no intention or negligence.

Article 10 (Suspension of Approval of Service Use Application and Restriction of Use)

1. The Company shall, in principle, approve the use of the Service to users and suppliers who have completed the procedures under Article 5 of these Terms and Conditions. However, the Company may suspend the approval of the application for use or refuse to approve the application until the reasons are resolved in any of the following cases.
- ① Failure to complete the authentication procedures set by the Company, such as SMS authentication and mobile device identification information authentication.
- ② If you apply by omitting or incorrectly entering the information required to use the service.
- ③ Applying for use with false information, such as stealing the name of another person or performing SMS authentication, universal public authentication, or credit card authentication without the permission of the mobile phone owner.
- ④ If you apply for reuse within 2 months from the date of termination by the Company.
- ⑤ If you have lost your membership (however, this does not apply if one year has passed since the date you lost your membership and you have obtained the company's approval to rejoin).
- ⑥ If a member or supplier who has been suspended from membership by the Company voluntarily terminates this contract during the period of such action and applies for reuse.
- ⑦ If the application is made for the purpose of disrupting or impeding the well-being of society or public order and morals.
- ⑧ In the event that the application requirements set forth by the Company are not met, or if it is confirmed that the application is illegal or unreasonable, or if the Company cannot approve the application due to reasons attributable to the user.
- ⑨ If a child under the age of 14 applies to use the Service
- ⑩ If the service cannot be provided due to technical reasons
2. The Company shall individually notify the user and the supplier electronically in the event that the approval of the user's service use application under Paragraph 1 is suspended or the use is restricted. In addition, if the reason is resolved, the Company shall take measures to ensure that the user's service use is normalized.
3. The Company may differentiate the use of the Service by dividing users into grades and subdividing the necessary matters such as the time of use, the number of times of use, and the service menu if necessary, such as improving the quality of the Service.

Article 11 (Obligations of the Company)

1. The Company shall not disclose or distribute personal information of users or suppliers acquired in connection with the provision of services to third parties without the consent of the users or suppliers. However, this shall not apply in the event of a request by a related organization for the purpose of investigation under the relevant laws and regulations, or in the event of a request by the Korea Communications Commission through due process in accordance with the provisions of the law.
2. In connection with its business, the Company may, without the prior consent of the User or the Supplier, compile all or part of the personal information into statistical data that cannot distinguish specific information and use it, and may send cookies to the User's mobile device for this purpose. In this case, the user and the supplier may change the settings used to reject the receipt of cookies or warn about the receipt of cookies, and the user or the vehicle supplier is responsible for any changes in the use of the service due to the change in the settings of cookies.
3. The Company shall promptly handle user complaints related to the Service, and if it is difficult to promptly handle them, the Company shall post the reason and processing schedule on the movv Platform or We will notify the user via SMS, etc.
4. In the event of damage to users and suppliers due to the services provided by the Company, the Company shall be liable only if such damage is caused by the intention or negligence of the Company, and the scope of liability shall be limited to ordinary damages.
5. The Company complies with laws and regulations related to the operation and maintenance of the Service, including the Information and Communications Network Act, the Location Information Act, the Communications Secrets Protection Act, and the Telecommunications Business Act.

Article 12 (Obligations of Users and Providers)

1. Users and suppliers shall not engage in any of the following behaviors when using the Service.
- ① Entering false information when applying for or changing the use of the service, stealing or fraudulently using another user's account, or performing SMS authentication, universal public authentication, or credit card authentication by the actual user without the permission of the mobile phone owner.
- ② Reproduction, distribution, or commercial use of information obtained by using the Company's service information without the prior consent of the Company.
- ③ Defamation of the Company or others, or infringement of copyright or other rights.
- ④ Posting pornographic material on bulletin boards, etc. or connecting (linking) to pornographic sites, and distributing information that promotes entertainment or mediates fornication.
- ⑤ Disseminating information, sentences, shapes, voices, etc. that violate public order and morals to others.
- ⑥ Registering or distributing computer virus-infected materials that cause destruction or disruption of facilities or information related to the service.
- ⑦ information that may intentionally interfere with the operation of the Service or interfere with the stable operation of the Service; and Sending advertising information or spam mail against t h e recipient's express opt-out.
- ⑧ Impersonating others and misrepresenting your relationship with others.
- ⑨ Collecting, storing, or disclosing other users' personal information
- ⑩ Interfering with the other person's daily life by continuously sending words, sounds, texts, images, or videos that cause shame, disgust, or fear to reach the other person.
- ⑪ Changing information posted on the service.
- ⑫ transmit or post any information (including computer programs) the transmission or posting of which is prohibited by applicable law
- ⑬ Posting or sending mail under the guise or impersonation of an employee of the Company or using the name of another person.
- ⑭ Post or e-mail materials that contain software viruses or other computer code, files or programs designed to interrupt or destroy the normal operation of any computer software, hardware or telecommunications equipment.
- ⑮ Any other illegal or wrongful activity
2. Users and suppliers shall comply with the relevant laws and regulations, the provisions of this Agreement and separate terms and conditions, the precautions announced in the user guide and service, and the matters notified by the Company, and shall not engage in other acts that interfere with the business of the Company.
3. If a user or supplier engages in any of the prohibited acts specified in Paragraphs 1 or 2, the Company may take measures such as recovering some or all of the additional benefits provided, restricting the use of certain services, terminating the use contract, and claiming damages.
4. When the Company takes the measures set forth in Paragraph 3, the Company shall notify the user in advance by posting on the Movv Platform or by SMS, and if it is unavoidable, such as when the user cannot be contacted or requires urgency, the Company may notify the user after taking prior measures.
5. The User and the Supplier may file a defense against the Company's actions under Paragraph 3 if they have grounds for defense.
6. The Company may refuse to accept the reapplication of the user or supplier in the event of termination of the use contract as set forth in Paragraph 3.
7. The user shall be liable to compensate for any property damage inside the vehicle or human and material losses caused to the driver and third parties during the period of use of the vehicle due to reasons for which the user is responsible.
8. You are obligated to maintain the cleanliness of the vehicle for the convenience and safety of yourself and other users, including legal obligations.

Article 13 (Notice to Users)

1. We may notify you or your suppliers via email, SMS, or otherwise.
2. If we make a notice to an unspecified number of users, we may substitute an individual notice by posting it on the movv Platform.

Article 14 (Change and Protection of Personal Information)

1. The user and the supplier shall immediately modify the change section with the latest information if the information registered and described in the application for use is changed. However, matters that cannot be changed, such as name and user ID, cannot be modified.
2. Any damage caused by the unmodified information shall be borne by the user or supplier, and the Company shall not be liable for any such damage.
3. The Company will not use the user's or supplier's information for any purpose other than to provide this Service or provide it to a third party without the user's or supplier's consent, except in cases where the law permits the use of the user's personal information and the provision of information to a third party.
4. The Company endeavors to protect personal information, including registration information of users or suppliers, in accordance with applicable laws and regulations. The personal information of users or suppliers shall be protected in accordance with applicable laws and regulations and the Company's privacy policy.
5. In principle, the Company shall perform tasks such as handling and management of collected personal information by itself, but may entrust some or all of the tasks to a company selected by the Company as stipulated in this Agreement and separate terms and conditions.

Article 15 (Termination of Contract and Limitation of Use)

1. The user and the supplier may terminate the use contract as set forth in the following sub-paragraphs.
- ① The user or the supplier may terminate the use contract at any time by notifying the company of the intention to terminate the use contract. However, before notifying the Company of the intention to terminate, the user must complete all ongoing product transactions or withdraw or cancel the transaction, and the user must bear the disadvantages caused by the withdrawal or cancellation of the transaction.
- ② The member or the supplier shall be responsible for any disadvantages caused by the withdrawal of membership, and the company may recover any additional benefits provided to the user or the supplier upon termination of the use contract.
- ③ In order to block illegal or unfair acts such as illegally receiving economic benefits such as discount coupons and event benefits provided by the company by repeatedly canceling or rejoining, or stealing the name of another person in the process, the company keeps personal information such as ID, name, phone number, withdrawal date, and reason for withdrawal for 3 months after the member or supplier withdraws from the membership.
2. The Company may restrict the user's qualification or use of the Service in accordance with the provisions set forth in this Agreement for violations of this Agreement even after the user or supplier has entered into a use agreement.
3. If the user unilaterally or repeatedly cancels the promise to use the service after promising to use the vehicle through the service, or repeatedly interferes with the smooth use of the service, the company may request the user to stop the act of cancellation or interference once, and if the user repeats the above cancellation or interference despite this request, the company may restrict the use of the service to the user.
4. Regarding the Company's actions in Paragraphs 2 and 3, the User and the Supplier may file an appeal in accordance with the procedures established by the Company.

Article 16 (no assignment)

Users and Providers may not transfer, assign, or pledge the right to use the Service or other contractual rights to others.

Article 17 (Indemnification)

1. If damage is caused to the Company due to the violation of the provisions of these Terms by the User or the Supplier, the party who violated these Terms shall be liable to compensate the Company for such damage.
2. In principle, if the Company receives various complaints, including claims for damages or lawsuits, from third parties other than the user or supplier due to illegal acts committed by the user or supplier in using the service or violations of these Terms and Conditions, the user or supplier shall bear the responsibility directly. However, the Company may respond to the third party who raised the issue first, and if the Company incurs costs and damages in the process, the Company shall exercise the right of recovery against the user or supplier.
3. If damage is caused to the user or supplier due to the intention or negligence of the company, the company shall be liable for such damage, and the scope of liability shall be limited to ordinary damages. However, the Company shall be liable for damages caused by special circumstances when the Company knew or could have known the circumstances.

section 18 (disclaimers)

1. The Company shall be exempted from liability for providing the Service if it is unable to provide the Service due to natural disasters or equivalent force majeure.
2. The Company shall not be liable for any failure to use the Service due to reasons attributable to the User or the Supplier.
3. The Company shall not be liable for any damages caused by materials obtained by users or suppliers through the Service unless there is intentional or negligent misconduct. The Company shall not be liable for the reliability and accuracy of information, materials, and facts posted on the Site by users or suppliers.
4. The Company shall not be obligated to intervene in any disputes arising through the Service between users or between users and third parties, and shall not be liable to compensate for any damages arising therefrom unless it is intentional or negligent.
5. The Company shall not be liable for any damage caused by a user or supplier leaking or providing his/her personal information to others unless the Company is intentionally or negligently negligent.
6. The Company does not intervene in transactions between companies and users connected through links, banners, etc. on the screen of this service, and is not responsible for such transactions unless there is intentional or negligent behavior.
7. The Company shall not be liable for any damages caused to the user due to intentional or negligent acts of the supplier or driver in connection with the use of the service.

section 19 (termination of services)

The Company may terminate the Service by giving one month's notice prior to the termination of the Service. In this case, the Company shall refund or pay the unused service fee received from the user and the unpaid settlement amount from the supplier, if any.

section 20 (resolution of disputes and jurisdiction)

1. If a dispute arises in connection with the use of the Service, the Company, the User, and the Supplier shall consult in good faith to resolve the dispute.
2. If the dispute is not resolved in accordance with Paragraph 1, you may file a lawsuit with the Seoul Central District Court.

By-laws

Publication Date: June 10, 2024
Effective Date: June 10, 2024