MOVV

Terms and Conditions of Service

Article 1 (Purpose)

  • The purpose of these Terms and Conditions is to stipulate the rights, obligations and responsibilities of the Company and the User and other necessary matters in connection with the use of the movv Service provided by movv Corporation (hereinafter referred to as the "Company").

Article 2 (Definitions)

  • 1. As used in these Terms, the following terms have the following definitions
    • ① Company: movv, Inc.
    • ② movv Services: means all services provided by the Company for users to reserve and use through the movv Platform. The types and contents of specific services are set forth in Article 6.
    • ③ movv Platform: means the application and all web pages provided by the Company so that users can use the movv Service through PCs, mobile phones, etc.
    • ④ User: A customer who uses the movv service, including both members and nonmembers.
    • ⑤ Member: means a customer who has completed membership by providing personal information to the Company to use the movv Service.
    • ⑥ Non-member: means a customer who uses the service without proceeding with registration.
    • ⑦ Partner Company: means a company that contracts with the Company and provides movv services to users through the Company's intermediary platform, including drivers, car rental companies, accommodation companies, golf companies, travel companies, Korea Railroad Corporation, and other companies that provide additional services.
    • ⑧ Chauffeur Service: means a service in which a member reserves a car rental service including a driver or driver on the movv Platform, enters the starting point and destination for the actual use of the service, and requests the use of the service through a reservation.
    • ⑨ Train Service: Based on the partnership between the Company and partners such as Korea Railroad Corporation, it means a service that allows users to purchase train tickets through real-time train ticket inquiry and reservation on the movv Platform, or to purchase vouchers or coupons for the Company's or its partners' services together with the ticket.
    • ⑩ Usage Fee: Collectively refers to the service usage fee, service arrangement fee, and other fees paid by the user to the Company while using the Company's movv service.
    • ⑪ Automatic payment: This refers to automatic payment without any authentication process every time the user pays for the service after the user enters the information such as the initial payment method. Detailed policies regarding automatic payments are subject to the payment service terms and conditions and service policies of individual electronic payment processors.
  • 2. The terms used in these Terms that are not defined in this Article shall be in accordance with the other provisions of these Terms, applicable laws and general (commercial) customs.

Article 3 (Validity and modification of Terms and Conditions)

  • 1. These Terms will be posted on the movv Platform and will be effective for all users of the movv Services.
  • 2. The Company may change these Terms if necessary to the extent that it does not violate applicable laws. When the Company changes these Terms, it will post the effective date and the reason for the change on the movv Platform screen or notify the user individually from 7 days before the effective date. If the change is unfavorable to the user, it will be posted on the movv Platform screen or notified to the user individually from 30 days prior to the effective date.
  • 3. Even if the Company clearly notifies or informs the User pursuant to Clause 2 that 'if the User does not indicate his/her refusal by the effective date of the change in the Terms, the User shall be deemed to have agreed to the change in the Terms', if the User does not expressly indicate his/her refusal to the change in the Terms, the User shall be deemed to have agreed to the content of the changed Terms.
  • 4. If the user does not agree to the revised terms, the company cannot apply the contents of the revised terms, and the user may stop using the movv service and terminate the use agreement. However, if there are special circumstances that prevent the Company from applying the existing terms to a user who does not agree to the revised terms, the Company may terminate the use contract with the user.

Article 4 (interpretation of terms and non-technical rules)

  • 1. If necessary, the Company may establish and operate operating policies and usage guidelines for matters to be applied to individual movv services. The contents will be announced through the movv platform.
  • 2. Matters not provided for in these Terms shall be governed by relevant laws and regulations or operating policies.
  • 3. The user shall check whether there are any changes to the contents of these Terms and Conditions and the Operating Policy. The Company shall not be liable for any damages caused by the user's failure to check.

Article 5 (notices to users)

  • 1. The Company may send the e-mail registered by the user, SMS (short message service), App push (sending a message through an application), etc. We may notify you through a social network service (SNS), such as Kakao talk Plus Friends of the Company or individual movv services. However, if the company wants to notify an unspecified number of users, it can utilize methods such as posting on the movv platform screen.
  • 2. In operating the movv Service, the Company may post various information related to the movv Service on individual movv platforms or provide it to users in the manner set forth in Clause 1.
  • 3. If individual notification is not possible due to the user's phone number not being listed or not being modified after the change, it shall be deemed that individual notification has been made by providing the notice in Clause 1.

Article 6 (Contents of the movv Service)

  • 1. The movv service is divided into Chauffeur service and Train service, which are products of the mobility service, and movv Pick service, which is organized as a product with a separate theme.
  • 2. The Chauffeur Service is a service that arranges a driver or driver-included car rental from a partner company at the request of a user. The Service is further subject to the "Terms of Use for Car Rental Arrangement Service with Driver" posted by the Company on the movv Platform, limited to the Republic of Korea.「Terms and Conditions of Car Rental Arrangement Service with Driver」
  • 3. Among the movv services, Chauffeur and Train services are described below.
    • ① Airport transfers
      • i. Airport → Destination (Pickup): Refers to a service that arranges a car rental with a driver from the airport specified by the user to the destination.
      • ii. Departure point → Airport (Sending): Refers to a service that arranges a car rental with a driver from the departure point specified by the user to the airport.
    • ② Free Travel: A service that arrange car rentals, including drivers, to allow users to move freely within the time and area of their reservation.
    • ③ Train
      • i. KTX+ Service: A service that arranges for users to combine a KTX ticket with a specific kind of service among the company's chauffeur services.
      • ii. KTX + (with Partner Services): A service that allows users to combine KTX tickets and partner services, and when booking partner services, users are subject to the terms and conditions of the partner company.
    • ④ Golf Transportation: This is a service that arranges a car rental with a driver so that you can travel comfortably within the route during the reserved time with the destination of the golf course specified by the user.
    • ⑤ Ski Transfer: This is a service that arranges a car rental with a driver so that the user can travel comfortably within the reserved time frame with the destination of the ski resort specified by the user.
    • ⑥ Hospital
      • i. Departure point → Hospital: Refers to a service that arranges a car rental with a driver from the user's designated departure point to the hospital.
      • ii. Hospital → Destination: refers to a service that arranges a car rental with driver from the hospital specified by the user to the destination.
      • iii. From → Hospital → To: This is a service that arranges a car rental with a driver so that the user can travel comfortably within the route for the reserved time with the hospital as the destination.
  • 4. The following are the types and contents of the movv Pick service.
    • ① movv Tour: A product-type service organized by country and region in conjunction with itineraries to make it easier for users to book and use the 'free travel' service of the chauffeur service.
    • ② movv Plus: A product-type service that combines two or more services so that users can book a partner's accommodation, golf course, train ticket, etc. and the company's chauffeur service at once.
  • 5. In addition, it refers to a service that mediates the reservation and use of car rentals, hotels, golf courses, etc. including the driver of the partner company at the request of the user, and a service that allows the user to make online payments for the use of the service by paying the partner company, and includes all related additional services.

Article 7 (Establishment of Use Agreement for movv Service, etc.)

  • 1. The contract for use of the movv Service is concluded by the person who wishes to use the movv Service agreeing to these Terms and Conditions and the separate Terms and Conditions, concluding a membership contract or completing an application for use of the movv Service after filling in the personal information required for reservation.
  • 2. Application for use of the movv Service shall be made by the User by completing a reservation and payment for the movv Service through the movv Platform or the Company's customer center. In the case of a user who has completed the application for use, it is deemed that the user has expressed the intention to use the movv Service in the manner and content provided by the Company and to comply with these Terms and Conditions, separate terms and conditions, and other operating policies set by the Company.

Article 8 (Change and Cancellation of Use Agreement for movv Service)

  • 1. If you wish to change or cancel your movv Service Agreement, you must do so through the movv Platform and the Company's customer center.
  • 2. The user is responsible for any disadvantages that may occur if the user does not comply with Clause 1 and directly contacts the driver, hotel, golf course, etc. to change or cancel the contract of use.
  • 3. If the user is unable to use the movv service normally due to the company's circumstances or natural disasters without any reason attributable to the user, the company may explain the reason to the user, cancel the use contract, and refund the amount used.
  • 4. In the case of changing or canceling the use contract of the movv Service at the request of the user, the Company shall follow the "Cancellation and Refund Policy" posted on the movv Platform.「Cancellation and Refund Policy」

Article 9 (Provision and Discontinuance of movv Services)

  • 1. It is the Company's policy to provide the movv Service 24 hours a day, 7 days a week, 365 days a year.
  • 2. The Company may conduct regular inspections when necessary to provide the movv Service, and all or part of the movv Service may be suspended during regular inspections. The Company shall notify the relevant contents such as the inspection time on the movv Platform screen.
  • 3. The Company may change or suspend the contents of the movv Service in the event of difficulties in normal business activities, such as the commencement of bankruptcy or rehabilitation proceedings, or if necessary for the Company's business. In this case, the Company may announce or notify the change or discontinuation of the contents of the movv Service in accordance with the method set forth in Article 5 (Notification to Users).
  • 4. The Company may suspend or limit the provision of all or part of the movv Service in any of the following cases.
    • ① Natural disasters, wars, riots, fires, strikes, and other labor disputes, governmental control, terrorism, hacking, DDoS, or other reasons that cannot be controlled by the Company's reasonable efforts occur or may occur.
    • ② Telecommunications services are not provided by a telecommunications service provider.
    • ③ In the event of a failure of the service facility, regular inspection, repair, replacement, or breakdown of the service facility, loss of communication, etc.
    • ④ If the service is provided in partnership with a third party and is changed or canceled due to the circumstances of the affiliated business.
    • ⑤ There is a reason that significantly impedes the smooth operation of other services.
    • ⑥ If the contents of the movv Service are changed or discontinued due to the reasons in Clauses 3 and 4, the Company shall not be liable for any damages suffered by the User as a result, unless there is intentional or gross negligence.

Article 10 (Changes to the movv Service)

  • 1. The Company may change all or part of the movv Services it provides for operational or technical needs if there is a valid reason. However, if the changes are significant or disadvantageous to the user, the Company shall notify the user receiving the service in the manner set forth in Article 5 (Notification to Users).
  • 2. The Company may stop providing the service or terminate the membership contract to users who refuse to consent to changes to the movv service pursuant to the preceding paragraph. In this case, the member also has the right to terminate the membership contract.

Article 11 (Termination of Use Agreement and Restrictions on Use)

  • 1. The Company may restrict the use of the movv Service or terminate the use contract for users who fall under any of the following items.
    • ① If the user interferes with the normal operation of the movv service
    • ② The user has applied for membership or use using another person's name.
    • ③ Failure to pay the usage fee or use of illegal methods to pay the usage fee, such as stealing someone else's payment, stealing a phone number, etc.
    • ④ If the user violates relevant laws and regulations, such as interfering with the provision and operation of illegal programs, illegal communication and hacking in violation of the Information and Communication Network Act, distribution of malicious programs, or exceeding access rights.
    • ⑤ The user assault or injure the driver of a vehicle.
    • ⑥ The user has violated the car rental arrangement service agreement, including the driver.
    • ⑦ The member hasn't logged in for more than a year in a row.
    • ⑧ If the Member engages in any of the acts listed in the reasons for termination of the Membership Agreement as set forth in Article 7, Clause 4 of the Membership Agreement posted on the movv Platform.
    • ⑨ Repeated acts prohibited by Article 18 of these Terms, or other violations of the obligations set forth in these Terms.
    • ⑩ If the Company recognizes that it is necessary to refuse to provide the Service based on reasonable judgment.
  • 2. If the use of the movv Service is restricted or the use contract is terminated pursuant to Clause 1, all benefits and rights acquired by the user shall be extinguished, and the Company shall not compensate the user separately.
  • 3. If the use of the movv service is restricted or the use contract is terminated pursuant to Clause 1, the member may lose membership or be suspended for one year by notifying the member.
  • 4. When restricting the use of the movv Service or terminating the use contract in accordance with this Article, the Company shall notify or announce this to the user in advance. However, if it is unavoidable, it may be notified or announced afterward.

Article 12 (Fees)

  • 1. The fee for use of the movv Service consists of the movv Service fee paid by the user to the Company, the cost of separate optional services set by the Company, the cost of additional services requested by the user, and the arrangement fee.
  • 2. Users can check the estimated fee during the process of booking a movv service on the movv platform or through the company's customer center. However, depending on the type of service actually used, waiting time, operating area and route, operating time, and additional services required by the user on site, additional charges may be incurred from the estimated fare.
  • 3. If additional charges are incurred, the Company may require a separate settlement from you, and you must complete the settlement by a valid method within the time required by the Company.
  • 4. If the user does not proceed with the use of the movv Service without prior notice to the Company, the Company may charge a cancellation fee in accordance with the "Cancellation and Refund Policy" posted by the Company on the movv Platform unless there is a reason attributable to the Company.
  • 5. The Company may charge a certain amount of surcharge on any fare depending on the time and place of the user's request for use, the supply status of the partner company, etc. by notifying the user on the movv Platform or by informing the user when making a reservation.
  • 6. The user's use of the service will be restricted until all the user's debts to the company, such as unpaid expenses and damages incurred in connection with the movv service, are settled, and if the debt is not repaid for a certain period of time, the member's membership may be revoked. The judgment criteria for service use restriction or membership revocation is based on the company's terms and conditions and usage policy.
  • 7. If the user fails to comply with these Terms and each of the above provisions, the Company shall have the right to terminate the contract in addition to charging various fees including the amount of damages in accordance with these Terms and the Use Policy.
  • 8. If the user's debt to the company is not settled, including unpaid expenses and damages incurred in connection with the movv service, the company may take legal action against the user to settle the debt, such as a preservative measure, filing a lawsuit, or initiating enforcement proceedings.

Article 13 (Use of Automatic Payments)

  • 1. We provide automatic payments to facilitate your use of the Services.
  • 2. If a user agrees to use automatic payment, he/she has indicated that he/she wants to pay for movv without any additional authentication process.
  • 3. If the payment fails due to the validity, limit, etc. of the user's credit card at the time of payment, it will be treated as uncollected, and the user will be restricted from using the service until the uncollected payment is properly settled.
  • 4. In the event that payment of the movv usage fee fails due to exceeding the limit set by the card company, payment system failure, or other reasons, and receivables arise for all or part of the usage fee, the Company may attempt to automatically pay the user's registered payment method in accordance with the internal policy, and will not notify the user separately about the attempted payment of the receivables.

Article 14 (vouchers, coupons, and miles)

  • 1. The Company may sell vouchers or coupons for a fee, or give them away for free, that entitle the user to a fixed amount or percentage discount on a fee, depending on the Company's service policy.
  • 2. The provision and use of vouchers, coupons, and miles are subject to the usage policy established by the Company, and the Company will notify the user through these Terms and Conditions and the movv Platform.
  • 3. Mileage is a unit for using the movv service, and one mileage has the same value as one cash, subject to the following items.
    • ① The Chauffeur service will be credited 2% of the final payment amount upon completion.
    • ② The 'movv Pick' service will be credited with 1% of the final payment amount upon completion.
    • ③ For the train services, no mileage is earned.
  • 4. Vouchers, coupons, and miles are redeemable within the stated expiration date and cannot be reissued or re-credited if they have expired.
  • 5. You may not redeem or convert tickets, coupons, and miles for cash, or loan, transfer, sell, or otherwise give them away.
  • 6. The Company may search the user's voucher, coupon, and mileage information at any time, and may arbitrarily correct the user's performance if it is incorrect. In addition, if the user violates or abuses the provisions of these Terms and Conditions and the Usage Policy, or uses the voucher, coupon, and mileage in an unreasonable manner in the event of accumulation or use, the Company may cancel the registered vouchers and coupons and accumulated mileage, restrict the user's use of the service, claim cash compensation equivalent to the paid service fee, and take necessary legal action.
  • 7. Paid vouchers and coupons are subject to a commercial statute of limitations if not redeemed or reimbursed 5 years after the date of purchase.
  • 8. Mileages are valid for 3 years from the date of accrual and will automatically expire if not redeemed within that period. However, a different validity period may apply to mileage provided by the Company as a limited-time promotion.
  • 9. If the user's membership or use agreement is terminated, the unused free coupons and mileage balance will be deleted and cannot be used. In addition, the deleted free coupons and mileage will not be restored even if the user rejoins the membership. However, if the user requests a refund for unused paid coupons and coupons due to the termination of the membership or use agreement, the Company will refund the paid coupons and coupons.
  • 10. The Company will handle your request for refund of unused paid vouchers and coupons as follows.
    • ① Within 3 months of purchase of paid vouchers and coupons: 100% refund of purchase price
    • ② 3 months after purchase of paid vouchers and coupons ~ 5 years from the date of purchase: 90% of the purchase price reimbursement
    • ③ However, if a paid coupon is issued due to the purchase of a combined product(such as KTX+ or KTX+ Partner Services), it cannot be refunded due to the nature of the combined product.

Article 15 (Provision of Information and Placement of Advertisements)

  • 1. The Company may provide you with various information deemed necessary for you to use the Service through notices on the movv Platform or on the Service screen, messages, e-mails, etc.
  • 2. In connection with the operation of the Service, the Company may display advertisements on the Service screen of the movv Platform.

Article 16 (Obligations of the Company)

  • 1. The Company shall not engage in any acts prohibited by applicable laws and these Terms and Conditions or acts contrary to public order and morals, and shall do its best to provide the Service continuously and stably.
  • 2. The Company shall have a security system to protect personal information (including credit information) so that users can safely use the Service, and shall disclose and comply with the Privacy Policy.
  • 3. The Company shall handle opinions or complaints raised by users in connection with the use of the Service if it recognizes that they are justified. The Company shall communicate the process and results of the handling of opinions or complaints raised by users through e-mail.
  • 4. If any damage is caused to the user due to the service provided by the Company, the Company shall be liable only if such damage is caused by the intention or negligence of the Company.
  • 5. The Company complies with laws and regulations related to the operation and maintenance of the Service, such as the Information and Communications Network Act, the Communications Secrets Protection Act, and the Telecommunications Business Act.

Article 17 (User's Obligations)

  • 1. Users must check the service conditions (service contents, inclusions and exclusions, cancellation and refund policies, etc. The user shall be responsible for any loss or damage caused by applying for the service without checking the service conditions.
  • 2. The user shall comply with these Terms and Conditions and any notifications made by the Company in connection with the Service, and shall be responsible for any loss or damage arising from violation or failure to comply with the Terms and Conditions and notifications. The user shall be solely responsible for the information entered by the user in connection with the application for use and any liabilities and disadvantages incurred in connection with the information.
  • 3. Users must use their own payment method when applying to use the movv service, and must not arbitrarily use another person's payment method. The user is responsible for all losses and damages to the company, the rightful owner of the payment method, the electronic payment agent or partner company, and the driver caused by arbitrarily using another person's payment method.
  • 4. The user shall use a payment method that is legitimate and that the user has the right to use when paying for the use fee, and the company may verify whether it is. In addition, the company may suspend the use of the service until the verification of the legitimacy of the user's payment method is completed.
  • 5. You shall cooperate with the Company so that the Company can provide the Service safely, and if the Company discovers any violation of these Terms by you and asks you to explain such violation, you shall actively comply with the Company's request.
  • 6. If a dispute arises, the user shall endeavor to resolve the dispute in good faith, and the user shall be responsible for any damages caused to the company, partners, and drivers due to the user's insincerity in resolving the dispute.

Article 18 (Prohibited Acts by Users)

  • 1. In order to enhance the reliability of the service and ensure safe transactions, the user shall not engage in any of the following acts.
    • ① Falsifying information when applying for or changing your account
    • ② Stealing or fraudulently using other people's information, or fraudulently using other people's phone numbers to use the movv service.
    • ③ Reproduction or distribution of information obtained through the Company's services or commercial use without the prior consent of the Company.
    • ④ Defamation of the Company or others, or infringement of copyright or other rights.
    • ⑤ Writing or disseminating contents that violate public order and morals or false information, sentences, shapes, voices, etc.
    • ⑥ Registering or distributing software viruses, other computer codes, files, programs, etc. that cause malfunction of systems and facilities related to the Company or destruction or confusion of information, etc.
    • ⑦ Acquiring or using coupons, miles, or benefits other than in accordance with the legitimate use methods set forth by the Company or in a fraudulent manner.
    • ⑧ Collect, store, or disclose the personal information of others
    • ⑨ Interfering with the operation of the Company's movv service through repeated reservations and cancellations without intent to use the service.
    • ⑩ Pretending to be an employee or operator of the Company, impersonating an employee or operator of the Company, or stealing the name of another person to post articles related to the movv Service or send e-mails to the Company or a third party.
    • ⑪ Intentionally causing uncollected payments or prolonged uncollected payments that are difficult to view as normal use of the movv service.
    • ⑫ Other illegal or inappropriate behavior
  • 2. Users shall comply with applicable laws and regulations, the provisions of these Terms and Conditions, and the usage guidelines notified by the Company on the movv Platform.
  • 3. If the user intentionally or negligently causes damage to the vehicle, the driver, or a third party while using the movv service, the user shall compensate for the damage, and the specific amount is as follows.
    • ① If the vehicle is contaminated by littering, smoking, or vomiting in the car, or by pets or infants, a 200,000 won(Korean currency) car wash fee and business loss fee will be charged.
    • ② Damage to the vehicle and its contents will be subject to restoration costs and business losses.
    • ③ If you refuse to get off after arriving at your destination, you will be charged a fare and business loss fee until the time of handover at a police station, etc.
    • ④ If you request delivery after the item is found, you will be charged a business loss fee to deliver the item.
  • 4. If a user engages in any of the prohibited acts in this Article, the Company may restrict the use of all or part of the movv Service or terminate the User Agreement, and the user shall bear all liability arising therefrom. If necessary, the Company may notify relevant government agencies or judicial authorities of the User's prohibited behavior.
  • 5. The Company may issue a warning to a user for conduct deemed inappropriate, such as engaging in prohibited behavior under this Article or accumulating negative evaluations from drivers, and the warning shall be notified in accordance with the method set forth in Article 5 (Notification to Users) of these Terms. If you accumulate three warnings, you may be immediately restricted from using the service and revoked from membership. These Rules are subject to the provisions of the "The Membership Agreement” in the Membership Terms and the provisions regarding service limitations in these Terms shall prevail.

Article 19 (Damages)

  • 1. If the Company incurs damages due to the User's violation of the provisions of this Agreement, the User who violates this Agreement shall compensate the Company for the damages incurred.
  • 2. If the Company receives any claims or lawsuits for damages or other objections from third parties other than the User due to illegal acts committed by the User in using the Service or violations of these Terms and Conditions, the User shall indemnify the Company at the User's own risk and expense, and the User shall compensate the Company for any damages incurred by the Company as a result.
  • 3. If damage is caused to the user due to the intention or negligence of the company, the company shall be liable for such damage.

section 20 (disclaimers)

  • 1. The Company shall not be liable for any damage caused by a user providing his/her personal information and account (ID, password, etc.) to others or leaking due to the user's negligence of management.
  • 2. The Company does not intervene in transactions between users and third parties connected through links, banners, etc. on screens within the Company's movv Platform, and does not bear any responsibility for such transactions.
  • 3. The Company shall not be liable for any failure to use the Service due to reasons attributable to the User.
  • 4. The Company is not responsible for the content of information, materials, facts, reliability, accuracy, etc. posted by users in connection with the movv Service.
  • 5. The Company shall be exempted from liability for providing the Service if it is unable to provide the Service due to changes in relevant laws, natural disasters, DDoS attacks, IDC failures, line failures of long-term telecommunications carriers, or force majeure resulting therefrom.
  • 6. The Company does not participate in disputes not directly related to the user's use of the movv service, and is not responsible for theft, assault, sexual offenses, etc., including disputes between users and drivers, unless the Company is at fault.

Article 21 (Resolution of Disputes and Jurisdiction)

  • 1. In the event of a dispute between the Company and the User regarding the use of the movv Service, the Company and the User shall consult in good faith to resolve the dispute.
  • 2. Any litigation between the Company and the User shall be governed by the laws of the Republic of Korea.
  • 3. The competent court for litigation regarding disputes between the Company and the User shall be determined in accordance with the Civil Procedure Code.

By-laws

  • Publication Date: June 10, 2024
  • Effective Date: June 10, 2024