MOVV

Cancellation and refund policies

When canceling a booking that used Movv Miles, paid coupons (vouchers), etc, If the cancellation fee is greater than the actual payment amount, then the cancellation fee is first subtracted from the actual payment amount and then added to the subtract from miles and paid coupons for the remaining amount.
However, if you used a third-party (affiliate) linkage point, the linkage point will be deducted more than the paid coupon deduction.
may be subtracted first.

Airport transfers

  • 1. South Korea Airports

    • ① Cancellation with more than 24 hours left until the time of use: 100% refunds
    • ② Cancellations due to flight cancellations: 100% refund
    • ③ Cancellation due to natural disaster: 100% refund
    • ④ You can't get a refund as,
      • Cancellations after the time of use
      • Cancellations with less than 24 hours before the time of use
      • No ride for airport pickups within 1 hour and airport drop-offs within 30 minutes from the time of use
      • (Airport pickup) Not picked up within 2 hours of flight arrival time
      • Cancellation or no-show due to customer’s error (e.g., incorrect date, flight name, etc.)
      • * If your flight is canceled or your departure is delayed, you must contact Customer Care as soon as you become aware of it.

  • 2. US/Europe/Taiwan/Japan airports

    • ① Cancellation when there are more than 96 hours left until the usage time (local time): 100% refund
    • ② Cancellations due to flight cancellations: 100% refund
    • ③ Cancellation due to natural disaster: 100% refund
    • ④ You can't get a refund as,
      • Cancellations after the time of use (local time)
      • Cancellations with less than 96 hours (local time) remaining until the time of use
      • Not boarding the vehicle within one hour of your trip (local time)
      • No ride within 2 hours of flight arrival (local time)
      • Cancellation or no-show due to customer’s error (e.g., incorrect date, flight name, etc.)
      • * If your flight is canceled or your departure is delayed, you must contact Customer Care as soon as you become aware of it.

  • 3. Other airports

    • ① Cancellation if there are more than 48 hours left until the usage time (local time): 100% refund
    • ② Cancellation with more than 24 hours left until the usage time (local time): 50% refund
    • ③ Cancellations due to flight cancellations: 100% refund
    • ④ Cancellation due to natural disasters: 100% refund
    • ⑤ You can't get a refund as,
      • Cancellations after the time of use (local time)
      • - Cancellations with less than 24 hours to go (local time) before the time of use -
      • Not boarding the vehicle within one hour of your trip (local time)
      • No ride within 2 hours of flight arrival (local time)
      • Cancellation or no-show due to customer’s error (e.g., incorrect date, flight name, etc.)
      • * If your flight is canceled or your departure is delayed, you must contact Customer Care as soon as you become aware of it.

Free/ Business/ Golf/ Hospital Trip

  • 1. South Korea

    • ① Cancellation when more than 24 hours left until the time of use: 100% refund
    • ② Cancellation due to natural disaster: 100% refund
    • ③ (Only for Golf) Cancellation due to rain,
      • Cancellation up to 1 hour before showtime: 100% refund
      • Cancellation from 1 hour before to first passenger boarding : 50% refund
      • Canceling after the first passenger has boarded : 30% refund
      • ※ Outside of customer center business hours (09:00~22:00), you must notify the assigned chauffeur(driver) directly.
    • ④ You can't get a refund as,
      • Canceling after the time of use
      • Cancellations with less than 24 hours before the time of use
      • Not boarding the vehicle within one hour of your trip
      • Cancellation or no-show due to customer’s error (e.g., incorrect date, pickup address, etc.)
      • * If your initial start location is an airport, additional airport transfer refund rules apply.

  • 2. United States/Europe/Taiwan/Japan

    • ① Cancellation when there are more than 96 hours (local time) before the time of use: 100% refund
    • ② Cancellation due to natural disaster: 100% refund
    • ③ You can't get a refund as,
      • Cancellations after the time of use (local time)
      • Cancellations with less than 96 hours (local time) remaining until the time of use
      • Not boarding the vehicle within one hour of your trip (local time)
      • Cancellation or no-show due to customer’s error (e.g., incorrect date, pickup address, etc.)
      • * If your initial start location is an airport, additional airport transfer refund rules apply.

  • 3. Others

    • ① Cancellations with more than 48 hours (local time) to go before the time of use: 100% refund
    • ② Cancellations with more than 24 hours (local time) before the time of use: 50% refund
    • ③ Cancellation due to natural disaster : 100% refund
    • ④ You can't get a refund as,
      • Cancellations after the time of use (local time)
      • Cancellations with less than 24 hours to go (local time) before the time of use
      • Not boarding the vehicle within one hour of your trip (local time)
      • Cancellations or no-shows due to customer’s error (e.g., incorrect dates, pickup address, etc.)
      • * If your initial start location is an airport, additional airport transfer refund rules apply.

Golf course reservations + transportation

  • Cancellation and refund policies for "Book + Go" vary depending on the golf course and are listed on the page when you select a golf course.

KTX+

  • The cancellation and refund policy for "KTX+" is governed by the agreement between Korail and MOVV. In addition, the refund policy is different from Korail's refund policy due to the nature of the combined product rather than the sale of train tickets alone.

    • ① Cancellation within 20 minutes of reservation, regardless of boarding date: 100% refund
    • ② Cancellation 3 days before boarding date: 100% refund
    • ③ Cancellation 2 days before the boarding date: 10% of the full price of the train ticket will be charged (however, refunds for issued combination tickets and coupon products are not available).
    • ④ Cancellation 1 day prior to the boarding date: 20% of the full price of the train ticket will be charged (however, refunds for issued combination tickets and coupon products are not available).
    • ⑤ 2 hours before train departure time: 30% of the full price of the train ticket will be charged (however, refunds for issued combination tickets and coupon products are not available).
    • ⑥ Within 2 hours of train departure time: non-refundable
    • ⑦ You can't get a refund as,
      • Within 2 hours of train departure time
      • Cancellations after train departure time
      • Partial cancellations for multi-person bookings
      • After using a round-trip ticket one way, partially cancel or change the remaining ticket
      • Cancel a voucher or coupon that has already been issued to a customer
    • ⑧ Information on refunds and compensation for delays due to train suspension
      • Refunds and reimbursements are handled by MOVV. Please be sure to contact the MOVV CS Center.
      • Refunds and delay compensation due to train suspension are subject to Korail's policies.
      • Delay compensation will vary depending on the reason for the delay and the length of the delay, as well as whether and at what rate you are compensated.
      • Natural disasters and acts of God are not excused delays.
      • * Changing the date and time of the train ticket or changing the seat is not possible due to the nature of the combined product and must be re-booked after canceling the entire reservation. In particular, partial cancellations and changes to round-trip tickets must be re-booked after canceling the entire reservation (cancellation fees and non-refundable tickets may apply in some cases).
      • * If a voucher or coupon number has already been issued to the customer, the refund will be limited to the difference between the actual amount paid and the cancellation fee and the face value of the voucher or coupon.

MOVV Pick

  • MOVV pick's cancellation and refund policies vary by product, and are listed on each product's detail page.

Exceptions

  • For bookings made through third parties (affiliates), not by the MOVV platform, you may be subject to not MOVV’s T&Cs but their rules.